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>> Forum: comp.dcom.modems.cable >> Thread: [@HOME] - Comcast - Stolen Modem Procedure >> Message 1 of 1 | Save this thread
Subject: | [@HOME] - Comcast - Stolen Modem Procedure
Date: | 10/18/2000
Author: | Doug <doug@fsck-athome.lordlegacy.org>
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Stolen Modem -------------------------------------------------------------------------- OperatingProcedures Subject: Stolen Modem Date: 6/4/99 Procedure #: 4 In the event that a modem (or other Comcast equipment) is stolen while in the possession of a customer we should handle it in the following manner: Advise the customer that they are responsible for the price of the modem and that we will be billing him/her our cost on the equipment. Current pricing should be verified with the Online Director of Finance before a quote is made. While credit card billing is preferred, they have the option of paying by check. A Police report must be mailed to the following address (and payment, if paying by check made payable to Comcast Online): Comcast Online Attn: Director of Finance One Belmont Ave. 11th Fl. Bala Cynwyd, PA 19004 Once the payment has been made with a copy of the Police report, Comcast will provide a receipt, via mail, and schedule an appointment to reinstall the service at current reinstall prices. Service will not be restarted without a Police report. The customer should be advised to claim the loss on their home owners policy for reimbursement and use the provided receipt as proof of value.
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Message | Author | Date
Msg 1 | Doug | 10/17/2000
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