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>> Forum: comp.dcom.modems.cable >> Thread: SN@FU - 10/12/00 - @HOME PROBLEM LIST >> Message 1 of 2 | Save this thread
Subject: | SN@FU - 10/12/00 - @HOME PROBLEM LIST
Date: | 10/12/2000
Author: | Doug <afriend@corp.home.net>
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---------------------------------------------------------------------------------------------- Excite@Home - Network Update - Friends Don't Let Friends User Excite@Home. ---------------------------------------------------------------------------------------------- EMAIL - Excite@Home's Servers Are Crashing Again. Email according to them, It Is 'delayed - Not lost', but massive delays and outages continue to plague their network. E@H's network operations team (when there not knapping in there kindergarten class) Is currently working on the problem. Excite@Home is aware of the missing and delayed email issue, we have Been for quite some time and are working on resolving it via upgrades To the various mail servers affected. Detailed information about the Various upgrades are not available to subscribers. You have made repeated requests for internal documentation regarding Excite@Homes technology and solutions regarding our email servers and The implementation of repairs. This information is not available to Subscribers. Excite@Home is working hard to resolve the delayed and missing email Issue that you and other subscribers have reported, the upgrades are Scheduled to be completed during the 4th quarter of 2000 and at that Time the issues you have brought up should be resolved. Repeated calls to Excite@home support to demand resolution will not Resolve this issue, the agents cannot provide a fix, our engineering Groups are responsible for resolution and are not available to Subscribers for consultation. They know what the issue is and are Currently working toward resolving it via various upgrades. ---------------------------------------------------------------------------------------------- If you're A E@H Subscriber - Please Check out The E@H Email Check List At EGroups. ---------------------------------------------------------------------------------------------- For Free Email Providers - Check http://www.myrealbox.com or hotpop.com ---------------------------------------------------------------------------------------------- NNTP - News Servers in Selective Markets are currently slower than molasses on a cold winter Night. There looking into the situation, but they tanked the same time the femail servers Came back up. Select Markets are currently throttled down to 16k/sec during the prolonged Upgrade period. Retention tops out at an amazing 2 days. ---------------------------------------------------------------------------------------------- Packet Loss: Users may currently be experiencing high packet loss on E@H's network due to our Overloaded network. This is a known problem, with no time fix available. Get Used To It. (tm) Users May Experience Problems when trying to access your website from member services. E@H has been aware of the issue for 3 months. Were currently working on a fix. ETA: Dec 2001 ---------------------------------------------------------------------------------------------- A Friend.
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Message | Author | Date
Msg 1 | Doug | 10/12/2000
Msg 2 | Larry W4CSC | 10/12/2000
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