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# PerlDesk, www.perldesk.com              RELEASE 1.0.2 #
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# Author: John Bennett [john@perldesk.com]              #
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#                   PERLDESK README                     #	
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   To install PerlDesk please refer to the INSTALL file.


LICENSE
---------------------------------------------------------
 Please direct bug reports, suggestions or feedback	
 to the perldesk website.                              
                                                       
 PerlDesk is free software, and may be used under the  
 terms of the GNU General Public License as published  
 by the Free Software Foundation. For full details of  
 this license, please see the COPYING file, or visit   
 www.fsf.org or www.gnu.org                            


WHAT IS PERLDESK?
---------------------------------------------------------
 Perldesk is a fully featured help desk system that is an 
 ideal solution for companies with more than one staff 
 member who support several users. Main features include:
 Email submissions, staff logging, knowledge base, user
 registration, and many more. 

 It has been built with both the end-user and customer 
 support personnel in mind. End-users can submit their 
 requests via either e-mail (directly routed to the desk)
 or via the web based area - these features ensure end
 user convenience. Both methods are logged in the same
 way and can be viewed in the ticket queue and staff 
 members can view them/close/edit them.

 Staff logging is a popular feature of the desk, which 
 allows staff members to log calls and assign them 
 internally. Especially usefull for phone operators.

 

PERLDESK COMMUNITY
--------------------------------------------------------
 If you have any suggestions/bug reports, etc - please 
 stop by at the forums:

             http://www.perldesk.com/forums


AUTHOR
--------------------------------------------------------

 PerlDesk is developed/mantained by John Bennett

 Email: j.bennett@perldesk.com


