MultiHelp V020, SOFTWARE, Complete HelpDesk Automation Software MultiHelp is a fully integrated robust problem management and resolution system which automates the key operations of a Customer Support or Internal Help Desk organization. It was created by support professionals with over 50 years combined experience engineering, architecting, and implementing customer support and help desk automation solutions. MultiHelp's flexible multi-platform architecture was designed from the ground up to provide maximum connectivity for the open systems, client-server computing environments which define today's customer service organizations. MultiHelp was created as an enterprise-wide solution that will support any organization regardless of size or geographical scope. MultiHelp is extremely rich in features and functionality. Integrating a sophisticated Call Management System, a powerful Expert System / Knowledge Base, and a flexible graphical Ad-hoc Reporting System fully customizable to user-defined criteria, MultiHelp gives you a complete, on-line system that will enable you to log, track and resolve your customer issues with greater speed and efficiency. MultiHelp will Solve It Once. SIO Technologies Corporation, (800)951-3424